Shipping Policy
At Ortavia (Aegion Technologies), we are committed to delivering your orthodontic supplies quickly, safely, and efficiently. This Shipping Policy explains how we handle processing, delivery timelines, shipping costs, and related matters.
Order Processing Time
- All confirmed orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
- Orders placed after working hours or on weekends will be processed on the next business day.
- You will receive an email confirmation once your order has been shipped, along with tracking details.
Shipping Methods & Delivery Time
We use trusted logistics partners to ensure timely and safe delivery of your products.
- Domestic Shipping : Usually delivered within 3–7 business days after dispatch.
- International Shipping : Delivery typically takes 7–14 business days, depending on destination and customs clearance.
- Delivery times are estimates and may vary due to factors beyond our control (customs delays, courier network issues, or local restrictions).
Shipping Costs
- Shipping costs are calculated based on destination, package weight, and delivery method at checkout.
- Any import duties, taxes, or customs fees applicable in the destination country are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a tracking number and courier link via email.
You can use this information to monitor your shipment’s progress in real time.